Shipping Policy

Shipping Locations

We ship internationally to all countries. Regardless of where you are, we strive to get your order to you in a timely and cost-effective manner.

Shipping Providers

We partner with Packlink to offer real-time shipping rates, calculated based on the size, weight, and destination of your order. This ensures that we provide the most accurate shipping cost for each customer. No flat shipping rates are used, and all shipping is processed manually to deliver accurate pricing.

Processing Time

• Domestic Orders (within Italy): Orders are processed within 2 business days.
• International Orders: Orders are processed within 4-5 business days, though shipping times may vary depending on the destination and carrier.

Shipping Times

• Italy: Estimated delivery is 2 business days after processing.
• International: Estimated delivery for international orders ranges from 4-5 business days after processing, depending on the destination country and the carrier selected.

Please note that shipping times can be affected by customs delays or local holidays in both Italy and the destination country.

Tracking Information

After your order has shipped, you will receive an email with a tracking number to follow your shipment's progress.

Phone Number Requirement

To ensure a smooth delivery process, we require a valid phone number during checkout. This allows the carrier to contact you if any issues arise during delivery.

Duties and Taxes

For international orders, customers are responsible for any customs duties, taxes, or fees that may be imposed by their country. These costs are not included in the shipping price and will be billed separately by the courier or customs office.

Holidays

Please be mindful of possible shipping delays during holidays. Shipping times may be affected by public holidays in both Italy and the destination country.